Chisquares
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Privacy Notice

This privacy notice applies to our platform, services, apps, and website(s) (collectively referred to as the Chisquares Platform). The Chisquares Platform is provided by Chisquares LLC (referred to as "we," "us," or "our"), located in Atlanta, GA, USA, the legal owner of the Chisquares Platform.

Types of Information We Collect

We may collect the following types of information through cookies and tracking technologies:

  • Basic Information: This includes your name, email address, phone number, education background, institution or organization details, Proof of academic affiliation as necessary to provide applicable pricing
  • Billing Address: In certain cases, we collect billing addresses during payment transactions to process orders and payments accurately.
  • Social Profile and Research Platform Information: We may collect your social profile links and identification from research platforms such as ORCID to enhance the accuracy of your profile and improve our services.
  • Login Details: Although we do not currently implement a mechanism to remember login details, such information could be captured under cookies in the future to enhance user experience.
  • Scanned Questionnaires and AI Processing: We collect, and store scanned questionnaires and data captured therein. AI processes may be used to synthesize and summarize collected data, including analysis of open-ended questions to identify key themes.
  • Usage information: We gather usage data concerning your interactions with our websites and services. This encompasses the webpages you navigate to, the elements you engage with by clicking, the timing of your actions, your language preferences, your purchases, and similar activities. It's important to note that while we currently don't engage in this practice, there is a possibility that we might incorporate it in the future.
  • Log Data: Similar to the common practice on many contemporary websites, our web servers maintain log files that capture information whenever a device connects to those servers. These log files encompass details related to the nature of each interaction, such as the originating IP addresses, internet service providers, the specific files accessed on our platform (such as HTML pages and graphics), versions of operating systems, the type of device used, and the timestamps of these interactions.
  • Referral information: If you access a Chisquares LLC website from an external source, like a link on another website or within an email, we collect data regarding the referring source that led you to our platform.
  • Collection of Information from Third Parties and Integration Partners: We gather your personal information from external sources. For instance, if you grant consent to these third parties to share your details with us, or if such information is publicly accessible online or through your device/browser data, we may collect your personal information from these sources.
  • Service information and technical support details.
  • Device and network information, such as your IP address and operating system

When utilizing our services, we may additionally gather the subsequent information on your behalf for specific services:

(i) Contact list details.

We might enable you to transfer email addresses and other contact details into a Contact List, permitting you to effortlessly invite individuals to participate in your surveys or complete your form using our collection methods. It's important to note that we do not employ this data for our own intentions or to communicate with anyone, unless directed by you.

(i) Data from surveys, forms, or applications.

We retain your survey, form, or application data (including questions and responses) for your convenience and offer analytical tools to aid you in working with this data.

(i) User profile specifics.

Upon registering for our services, you're prompted to supply us with information about yourself and provide deeper insights into your identity.

It's important to note that while we currently do not engage in some of these practices listed above, we may consider its implementation in the future.

How does Chisquares LLC collect personal information?

We use your email address to send you marketing (newsletters), unless you indicate a preference to opt-out and for general updates on your account. You can opt out of marketing communications at any time by clicking on the “unsubscribe” link in them and changing the relevant setting on your Account Settings page.

Service utilization: We utilize information regarding your utilization of our services to enhance the service experience for both you and all our users. Moreover, we provide recommendations to you and your organization regarding our other services.

For survey creators: We may gather data concerning the types of surveys, forms, or applications you generate, the kinds of plans you acquire, and your transactional interactions with your account. This information helps us construct a profile that aids in guiding you and your organization (if applicable) toward other pertinent features and services we offer. It also contributes to optimizing the overall user experience, such as delivering personalized recommendations to you and your organization.

Furthermore, we make use of data related to your account activity, including the level and nature of engagement within your account and the volume of responses you receive. This information assists us in tailoring the features and services we present to you and your organization on our platform, thereby enhancing user experience. We may also leverage this data to provide recommendations about our services through our sales and marketing efforts.

We process personal data about you under the following circumstances:

(i) Consent: We process your personal data when you have granted your consent.

(ii) Contractual Obligations: We process your personal data when it's necessary for us to fulfill our contractual duty of delivering services to you.

(iii) Legitimate Interests: We process your personal data based on our legitimate interests, which include: - Enhancing the overall service experience. - Innovating and creating new products and features for our services.

Device and Browser Data

  • At Chisquares LLC, we utilize device data for the dual purpose of diagnosing issues within our service and enhancing its functionality. Additionally, we draw inferences regarding your geographic location by analyzing your IP address.
  • Our objective in collecting this data is to enhance your service experience on a specific device or browser. This involves optimizing the appearance of our website in various browsers, considering the impact of screen brightness on your experience, and ensuring that our service functions seamlessly across different devices and browsers.

Log Data Usage

Chisquares LLC utilizes log data for various business objectives, including:

  1. Monitoring and addressing instances of misuse and troubleshooting issues.
  2. Developing new services, features, content, or providing recommendations.
  3. Analyzing user behavior at an aggregate and anonymous level to discern patterns and trends in interactions with our services.
  4. Diagnosing and rectifying errors and product functionality issues.
  5. Investigating and resolving security concerns.

Additionally, please note that your IP address may be employed to identify potential instances of unauthorized access to your account as part of our abuse monitoring efforts.

Log Data

We utilize log data for various business purposes, including:

(i) Referral Information

Referral information is employed to monitor the effectiveness of our integrations and referral processes.

(i) Third Parties and Integrations

We gather and utilize information from third parties and integration partners when it is relevant to one of our services. This includes:

  • Facilitating your sign-up for our service through a third-party integration such as Google, Microsoft, Facebook, or LinkedIn
  • Tailoring our services to meet your individual preferences.
  • Enabling the seamless use of our service in conjunction with other services

Your Profile Information

We process various aspects of your account information, including the personal details you provide regarding your job, job title, and marketing preferences. We also incorporate information acquired from publicly available sources. These processes align with our legitimate interests, which include:

  1. Providing you with a personalized experience.
  2. Delivering pertinent and valuable marketing information.
  3. Offering recommendations for other products, features, and services to enhance your experience and that of your organization.
  4. If you are part of a Chisquares LLC Enterprise account, we also offer the option for you to upload a photo, facilitating identification by your administrator(s) and colleagues.

You have the right to object to the use of your information as described above. However, please be aware that in certain instances, your decision to refrain from allowing us to collect or use the aforementioned data may impact our ability to fully and effectively provide our services to you.

Service and Marketing Utilization

(i) Profiling:

We combine information sourced from third-party providers with the data we have on you to develop a user profile. This profile aids us in tailoring our sales and marketing efforts to align with your preferences and in personalizing and enhancing your service experience.

(ii) Artificial Intelligence (AI)

At Chisquares LLC, we employ AI techniques on specific data to provide users with reports, statistics and more pertinent insights derived from the data they've collected through our services. We may also utilize machine learning to enhance the effectiveness of our marketing campaigns.

Additionally, we may internally use your information and data for the following limited purposes to manage our services:

  1. Identifying and addressing potentially unlawful activities.
  2. Screening and preventing undesirable or abusive activities. For example, we may employ automated systems to screen content for activities such as phishing, spam, and fraud.

(iii) Legal Obligation

In order to address legal requests or prevent fraudulent activities, it may be necessary for Chisquares LLC to utilize and reveal information or data within our possession concerning you. In instances where we receive a subpoena or any other legal request, we may need to examine the data we possess to determine the appropriate course of action in response.

How We Share or Disclose Personal Data

Information You Share

  • Within some of our services, such as our community ground, you have the ability to share information with others. It's important to keep in mind that when you choose to share information publicly, it may become searchable and indexable by search engines. While our services offer options for sharing and deleting your content, it's crucial to note that we cannot remove content from search engines. Therefore, exercising caution regarding the information you choose to make public is essential.
  • Chisquares LLC does not share or provide your information to other companies or services. However, Chisquares LLC may utilize services offered by other companies. These service providers may independently collect data about you for their own purposes. Some of these services may be employed to gather information regarding your online activities spanning various websites.
  • The data you provide is input into a customer database system, which can only be accessed by Chisquares LLC employees.
  • To assist us in delivering specific aspects of our services, we may collaborate with our affiliated entities and trusted strategic partners either currently or in the future to:
  • Process Payment and incentive Transactions: We engage third parties to assist our customers in processing payments.
  • Fraud Detection: When necessary, we employ third-party services to identify and prevent fraudulent activities, which may include conducting identity checks and validating potentially malicious IP addresses.
  • Marketing and Advertising: Third-party partners may aid us in delivering and monitoring the effectiveness of our marketing and advertising content.
  • Sales and Customer Support Management: We may utilize third-party services to manage our sales operations and customer support services, including the resolution of disputes.
  • It's essential to note that while we currently do not implement all these practices, we may consider using them in the future to enhance our services.

How does Chisquares LLC safeguard your personal information?

Chisquares LLC is deeply committed to safeguarding the privacy of the personal information we collect. We implement various measures to ensure the protection of your information, both online and offline.

Secure Data Collection at Your Fingertips

  • Our data collection platform uses SHA256 encryption for all files uploaded and transferred. This ensures that the file cannot be tampered with or altered without changing the hash value. But data security is more than just encryption, and we take several measures to protect your data in accordance with the principles of data safety designed to ensure the security, privacy, and integrity of data.
  • Confidentiality: Your data will be accessible only to you and collaborators whom you authorize.
  • Integrity: Data integrity ensures that a dataset remains accurate, consistent, and unaltered throughout its lifecycle. Measures like data validation and checksums will be implemented to help maintain the accuracy and reliability of the stored data.
  • Availability: We have robust data backup system to ensure your data is available to you when needed.
  • Authorization: Authorization controls determine what actions users are allowed to perform on data.
  • Auditability: Our system maintains a record of activities related to data, including who accessed it, when, and what actions were taken. Audit logs help track data usage and detect any unauthorized or suspicious activities.
  • Risk Assessment: We regularly assess potential risks to data security and implement mitigation strategies to address identified risks and vulnerabilities.
  • Compliance: We adhere to applicable laws, regulations, and industry standards related to data protection and privacy, ensuring that data handling practices align with legal requirements.
  • Incident Response: We have a well-defined plan to respond to data breaches or security incidents promptly. This includes notifying affected parties and taking corrective actions to minimize the impact.

Other Security Measures

While we utilize encryption to protect sensitive data transmitted over the internet, we also prioritize the security of your information offline. The servers and computers used for storing personally identifiable information are maintained in a secure environment.

Chisquares LLC takes diligent steps to ensure that your personal information remains accurate, complete, up-to-date, and reliable for its intended purpose. We also employ appropriate measures to maintain the confidentiality of this information, prevent unauthorized access or disclosure, and safeguard it against loss and misuse. Our security practices encompass a range of administrative, physical, and technical safeguards, including firewalls, secure (https) web forms, and access control lists.

Compliance with the EU General Data Protection Regulation

Chisquares LLC values and upholds privacy rights in accordance with the European Union's General Data Protection Regulation (GDPR). Details regarding the information that GDPR necessitates Chisquares LLC to provide can be located within this privacy notice. We implement robust measures to safeguard such information, including the use of firewalls, secure (https) web forms, and access control lists.

Minors

Our services are designed for use by individuals who are not considered minors. In this context, "Minors" refer to individuals under the age of 13. Chisquares LLC does not intentionally gather personal data from Minors or permit them to create accounts. If we become aware that we have inadvertently obtained personal data from a Minor, we may remove this information without prior notice. If you suspect that this has occurred, please get in touch with our customer support.

Data Retention

We may retain your personal information to effectively manage our interaction with you and to furnish you with pertinent product and service details. However, we will not retain it for a duration exceeding what is required for these purposes.

  • If you cancel your account, you will have the option to delete your information immediately, otherwise it will be deleted after 30 days. It is important to note that even if you opt for the immediate option, it may take about 48 hours to delete your account.
  • If you are a Chisquares LLC Basic (free) user on our platforms and you have not actively utilized the service for an extended period, we reserve the right to delete your account and associated data in alignment with our data retention policy.
  • If you have surpassed your response limit as a Chisquares LLC Basic (free) account holder, we reserve the right to remove the excess responses if you do not choose to upgrade within a specified timeframe.

Personalized marketing and cookies

This website utilizes cookies to enhance your user experience. Cookies are small text files that are placed on your device (computer, smartphone, tablet, etc.) when you visit our website(s) or use our services. For more information see our Cookies Notice.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, and you can also set preferences for certain types of cookies. Clearing your browser cookies at any time will undo your saved preference. This will only be applied to the device you are currently using. Please note that if you choose to disable cookies, some features of our website(s) and services may not function properly, and your user experience may be affected.

You have the choice to opt-out of direct marketing within your account settings, and we also offer opt-out options in all direct marketing emails. Additionally, if you prefer not to encounter personalized marketing content on the web that is related to our services, you can clear the cookies in your browser settings.

Data Transfers

Your information and data may be processed in and transferred or disclosed in the United States and countries in which our third parties are located. We make certain that the recipient of your Personal Data provides a sufficient level of protection. This includes establishing appropriate agreements, such as back-to-back agreements featuring standard contractual clauses or employing other transfer mechanisms approved by the European Commission or the pertinent data protection authority.

Access or correction of your personal information

If you have created an online account, you can see your account data at any time by visiting your account page.

  • Request for Personal Information: You have the option to request the personal information we have on record for you by sending an email to info@chisquares.com. We will respond within 30 days of receiving a request.
  • Update, Correct, or Remove Information: You may also request that Chisquares LLC updates, corrects, or removes your personal information by emailing [info@chisquares.com]. Please note that removing certain personal information may impact your ability to use specific products and services. Chisquares LLC may decline to delete specific personal information if it is required to be retained by state or federal law.

Who is your Data Controller?

Chisquares LLC will take measures to reasonably confirm your identity before processing the data protection right you wish to exercise. Whenever feasible, we will cross-reference the Personal Data you provide in your request to exercise your rights with the information already held by Chisquares LLC. This may involve requesting more information or matching two or more data points that are already within our records.

In compliance with the verification procedures outlined in the California Consumer Privacy Act ("CCPA") , particularly for deletion requests or requests concerning Personal Data deemed sensitive or valuable, Chisquares LLC will implement a more rigorous verification process. This is done to minimize the potential risks associated with unauthorized access or deletion of your Personal Data. If we require additional information from you beyond what we already possess, Chisquares LLC will solely use it for identity verification purposes, ensuring you can exercise your data protection rights, or for maintaining security and preventing fraud.

Chisquares LLC reserves the right to decline requests that are clearly unfounded, excessive, fraudulent, or are not otherwise mandated by local laws. Should you believe that Chisquares LLC is not processing your Personal Data in accordance with the provisions outlined in this Privacy Statement or under the applicable data protection laws of the EEA (European Economic Area), you have the option to file a complaint at any time with the data protection authority in your EEA country of residence or with the data protection authority of the country or state in which Chisquares LLC is incorporated.

Changes to our Privacy Notice

We reserve the right to make modifications to this Privacy Notice periodically. Any alterations we implement will be clearly identified on this page. If a change significantly affects how we collect or utilize your personal information or data, we will send a notice regarding this change to all of our account holders.

For any questions or concerns about our Privacy Notice, please contact us using the details below.
  • Chisquares LLC
  • Address: 7000 Central Parkway | Ste. 1100 | Atlanta, GA 30328
  • Website: www.chisquares.com
  • Email: info@chisquares.com
  • Office: 470.300.9592
  • Fax: 404.999.6357